People
The fashion industry is driven by consumer mentality. A brand must understand what its target customer group wants so it can adapt and improve to remain successful. The People Pillar looks at how consumers affect marketing strategies, brand values, products, and experiences. During customer evaluation, factors such as education, culture, gender, and emotion need to be considered (Franklin, 2023). While the customers are important, the welfare of workers and human rights in the behind-the-scenes of production are equally important.
Generation Z is the leading generation today. Born between 1996 and 2010, Gen Z has been exposed to technology and social media from a young age, thus making them the “digital natives” (Francis & Hoefel, 2018) (McKinsey & Company, 2023). Growing up in an age where global information is available at the click of a button, the Covid-19 pandemic had everyone locked in, an urgent climate change crisis, and increased mental health awareness, the Gen Z bracket is socially and environmentally “woke” (McKinsey & Company, 2019). This makes them vocal, transparent, and extremely online (McKinsey & Company, 2023).
To attract Gen Z customers, a brand must strategically sell its story that has a deep relatable emotional level. They must be authentic, transparent, diverse, engaging, and creative (Forbes Expert Panel, 2022). For example, Wendy’s took on a comical approach on Twitter by responding to customers humorously and roasting their competitors. This entertaining approach captured customers attention and boosted their engagement (Anderson, 2023).
Wendy’s took on a simplistic, yet creative strategy. Dunkin Donuts took on the influencer strategy. They signed with TikTok star Charlie D’Amelio to sell a cold brew called “the Charli.” They used TikTok, a popular social media platform amongst Gen Z, to advertise their new drink. According to Drayton Martin, vice president of brand stewardship at Dunkin’, sales boosted by 20% the day the drink debuted and had a 45% surge the next day (TMZ, 2020). Another influential persona is Khloe Kardashian, who created Good American. Their mission revolves around making women feel included, seen, and heard. With diversity in casting models, the website showcases a wide range of apparel sizes (Forbes Expert Panel, 2022).
There are many elements to success. Collaboration, whether it be multiple brands combining their experience to improve or the use of influencers to reach the target audience. Leadership, teamwork, communication, emotion, and vulnerability are a few other elements (Franklin, 2023).
Bibliography
Anderson, M. (2023). Council post: Connecting with gen Z: Effective strategies for brands. Forbes. https://www.forbes.com/sites/forbescommunicationscouncil/2023/05/05/connecting-with-gen-z-effective-strategies-for-brands/
Francis, T. and Hoefel, F. (2018). True Gen’: Generation Z and its implications for companies. McKinsey & Company, 12. https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/true-gengeneration-z-and-its-implications-for-companies
Franklin, C. (2023). Intro to…People [PowerPoint slides]. Moodle@UAL https://moodle.arts.ac.uk/mod/resource/view.php?id=1120272
McKinsey & Company. (2023). The A to Z on gen Z https://www.mckinsey.com/featuredinsights/themes/the-a-to-z-on-gen-z
McKinsey & Company. (2019). The influence of ‘woke’ consumers on fashion https://www.mckinsey.com/industries/retail/our-insights/the-influence-of-woke-consumers-on-fashion
McKinsey & Company. (2023). What is Gen Z? Www.mckinsey.com. https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-gen-z
Forbes Expert Panel. (2022). Council post: 11 brands that successfully model diverse and inclusive advertising. Forbes. https://www.forbes.com/sites/forbescommunicationscouncil/2022/07/15/11-brands-that-successfully-model-diverse-and-inclusive-advertising/
Rahilly, L. (Host). (2020). Meeting Generation Z [Audio podcast]. McKinsey & Company. https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/meet-generation-z-shaping-the-future-of-shopping
TMZ. (2020). Tiktok star Charlie D’Amelio was good for Dunkin’ donuts biz. https://www.tmz.com/2020/09/23/charli-damelio-dunkin-donuts-drink-cold-brew-sales-boost/